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Houghton County presses IT vendor VC3 for on‑site support after service failures
Summary
County officials at a June 12 special meeting criticized VC3’s remote support after login failures, server problems and a stalled computer setup left staff — including the prosecutor’s office — unable to work. Commissioners requested an inventory and discussed adding on‑site IT.
Houghton County commissioners on June 12 pressed VC3, the county’s contracted information‑technology vendor, for faster response times and an on‑site technician after repeated service failures left staff unable to access systems and raised concerns about election night connectivity.
Teresa Hill, Houghton County human resources manager, introduced several VC3 staff members who joined by Microsoft Teams. Denise Douglas, a VC3 representative, told the board the company recently lost three employees and that the county’s support workflow routes email tickets to a First Call Resolution queue. "For major issues we recommend calling VC3 so the ticket can go to level 2," Douglas said, adding that…
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