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County, city officials weigh expanding HEART crisis response; RFQ issued for assessment
Summary
Officials discussed expanding Durham’s HEART crisis-response program countywide but raised call-routing and training concerns for county 911. City staff cited RTI survey data and the Board directed issuance of an RFQ for a professional assessment and requested 911 call and response-time data for county areas.
Durham County commissioners on Monday reviewed the HEART crisis-response framework and discussed steps for possible countywide expansion.
Ryan Smith, director of the City of Durham Community Safety Department, described HEART’s model and cited an RTI survey showing 37% of officers said HEART would be helpful and that the figure rose to 67%…
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