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Fayette County ends OnSolve contract after security problems, approves new mass-notification service and $468,802 9-1-1 grant
Summary
Fayette County commissioners voted to terminate its OnSolve Code Red contract after reported outages and a security incident, approved a three-year Regroup mass-notification subscription, and accepted up to $468,801.99 in PEMA 9-1-1 Statewide Interconnectivity funds for 2026.
FAYETTE COUNTY, Pa. — The Fayette County Board of Commissioners on Jan. 13 moved to replace its countywide emergency alert vendor after officials described outages and a security incident that affected IPAWS certification, and they accepted a nearly $469,000 grant to strengthen 9-1-1 interconnectivity.
Acting on a presentation from Emergency Management personnel, the board voted unanimously to place a notice of termination for OnSolve's Code Red legacy platform on the agenda and to enter a three-year subscription for Regroup Mass Notification at a three-year total of $30,000. Roy Shipley, director of Fayette County EMA-911, told the board the county had been awarded “up to $468,801.99 in Statewide Interconnectivity Funds for 2026,” money that will support maintenance and upgrades for the county's PSAP functions and related systems.
Why it matters: County staff told the commissioners that OnSolve experienced extended outages, an authenticated-certificate breach and complications with IPAWS certificates — federal credentials needed for some emergency alerting modes. Richard Black, an emergency-management staff member, said, “There was a breach with this company,” and the county circulated a formal termination notice citing outages, security incidents and IPAWS impacts. The county also reviewed continuity and data-export requirements in its termination notice.
What the board approved: Commissioners authorized the termination of the OnSolve contract effective Jan. 31, 2026, and the procurement of Regroup's platform. The Regroup subscription document provided to the county lists a 3-year paid-in-full price of $30,000 plus included features such as IPAWS-capable posting, NOAA weather alerts and Active Directory integration. Shipley and staff said Regroup will replace OnSolve and that a three-year contract will save roughly $7,500 compared with the county's prior spend.
On funding: The PEMA grant agreement included in the meeting materials describes award components totaling up to $468,801.99 across maintenance and refresh items for NG911 GIS maintenance, CAD maintenance and refresh, radio maintenance, ESInet maintenance and recorder maintenance. Shipley said no local match is required for the statewide interconnectivity funds.
Next steps and risks: The county has requested a full export of data and credentials from OnSolve and written confirmation that credentials and certificates held by the vendor will be revoked or destroyed. In the interim, commissioners approved the replacement vendor contract and asked staff to work with Region 13 and legal counsel to finalize details and data transfer. The county said it will look to fund the Regroup contract through existing budgets and Region 13 resources.
The meeting record shows the item was placed on the agenda by motion from Commissioner Henry Kaufman, seconded by Commissioner Vince Vicites, and passed unanimously. The meeting adjourned at 10:31 a.m.
