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ADMH: 988 answering rate above 90%; five CCBHCs planned for 2026
Summary
Associate Commissioner Nicole Walden told the board crisis centers have averaged more than 1,000 evaluations a month and Alabama’s 988 answering rate has been above 90% since July 2025; five CCBHCs will begin in 2026.
Associate Commissioner Nicole Walden reported that Alabama’s network of crisis centers has handled more than 1,000 evaluations in a month for the past three months. Walden said Alabama was recognized as the most improved state for 988 crisis answering and that ADMH has consistently exceeded its internal goal of a 90% answering rate since July 2025 (SAMHSA sets a national target of 80%).
Walden credited SpectraCare, which recently joined the state crisis network and currently operates 24 hours a day, five days a week (24/5); she said when SpectraCare operates seven days a week the answering rate should increase further. Walden also reported that five community mental‑health centers will become Certified Community Behavioral Health Clinics (CCBHCs) in 2026.
Walden presented these as performance and capacity updates; the board discussed outreach and continuity of local resources for callers.
