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Emergency management details NextGen 911 cutover, dispatch performance and staffing needs
Summary
Emergency management director Benjamin Curry described the city’s Emergency Operations Plan and EOC, gave 9-1-1 metrics (call-taking/dispatch times), outlined staffing shortfalls and radio-tower plans, and said the city will cut over new call-handling equipment April 16 as part of NextGen 9-1-1 migration.
Benjamin Curry, director of emergency communications and emergency management, briefed the council on the city’s emergency management and 9-1-1 operations, emphasizing planning, coordination and technological upgrades. "Our bread and butter is the city's EOP," Curry said, describing quarterly reviews and an annual update the department performs to keep contact information and assignments current.
Curry described the Emergency Operations Center in the Public Safety Center basement,…
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