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Riders and a bus operator tell CapMetro board of denied service, safety fears and poor working conditions
Summary
Several public commenters told the Capital Metro board on June 23 that riders have been denied service, drivers misapply the agency's code of conduct, and operators face difficult working conditions; the board was urged to clarify rules and provide better rest facilities for drivers.
Several public commenters used the CapMetro board's public‑comment period on June 23 to press the agency on service denials, driver conduct and operator working conditions.
Carlos Leon said some drivers are “still passing me up,” which he called unlawful and discriminatory, and he urged the agency to clarify its code of conduct after being denied boarding despite guidance from senior public‑safety staff. Leon said signage and policy language that suggest “1…
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