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SPIN tells Nashville commission its rider-score visibility and parking tech reduced risky parking; pilots to expand
Summary
SPIN presented pilot results showing a rise in rider behavior scores after scores became visible in-app, described upcoming AI photo-review and Bluetooth-beacon pilots to curb improper parking, and pledged follow-up data to the Transportation Licensing Commission in Q2.
Jimmy Gilman, who leads government partnerships for SPIN, told the Transportation Licensing Commission that the company’s pilot of a rider-score system produced the largest behavior improvement when scores were made visible to users.
“we did see the bump when the scores became visible,” Gilman said, describing an initial visibility rollout in July–August and later targeted warnings. He told commissioners the dataset covered about 250,000 trips and 90,000 unique users during the July–December window and that roughly three-quarters of those trips in that period were identified as visitor trips; for 2025 the presenter said about 36% of users were locals or repeat users.
The company outlined how it classifies users for the analysis: regular users over a six-month…
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