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WSGC delays My Account go‑live to May 11; agency warns of April 30–May 11 downtime and higher IT costs
Summary
The Washington State Gambling Commission postponed its My Account go‑live to May 11 to allow more testing and training, warned that My Account will be unavailable April 30–May 11 (impacting license processing and self‑exclusion lists), and said the modernization project budget has risen from $9.1M to about $10M due to implementation rework and a go‑live extension.
The Washington State Gambling Commission on March 12 said it has pushed the go‑live date for its new My Account platform to May 11 and warned licensees that the current My Account will be unavailable from 11:59 PM on April 30 through May 11.
Executive Director Tina Griffin told commissioners the rollout is intended to replace legacy licensing, case reporting, timekeeping and billing systems and move operations to a Dynamics 365 cloud platform. "These legacy systems are well over 20 years old," Griffin said, adding the change will let users upload documents, track application status in real time, appoint organizational roles, and pay invoices within My Account.
Griffin…
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