WSGC delays My Account go‑live to May 11; agency warns of April 30–May 11 downtime and higher IT costs

The Washington State Gambling Commission on March 12 said it has pushed the go‑live date for its new My Account platform to May 11 and warned licensees that the current My Account will be unavailable from 11:59 PM on April 30 through May 11.

Executive Director Tina Griffin told commissioners the rollout is intended to replace legacy licensing, case reporting, timekeeping and billing systems and move operations to a Dynamics 365 cloud platform. "These legacy systems are well over 20 years old," Griffin said, adding the change will let users upload documents, track application status in real time, appoint organizational roles, and pay invoices within My Account.

Griffin said the agency pushed the timeline to allow additional testing, data migration validation and training for external users. She said staff will post training videos mid‑April and run webinars on April 2, and urged organizations to register for training so they are prepared for the cutover.

The commission emphasized operational impacts: during the downtime window (April 30–May 11), applications, license permits, eligibility determinations, registrations and the self‑exclusion list will not be processed or available through My Account. Griffin said quarterly license reports and fees remain due by April 30 and warned that items submitted after April 24 could be pending until about May 18.

CFO Kristin Hansen told the commission the IT modernization project was originally funded with $9,100,000 in operational funds but that additional costs — primarily contractor hours and implementation rework — have increased the estimated total to roughly $10,000,000. "With the original budget and the estimated extension cost, our project's coming out at $10,000,000," Hansen said, noting a maximum additional cost tied to the go‑live extension of about $888,000 and a $476,000 increase associated with implementation change requests.

Hansen said savings elsewhere in the fiscal year allowed the agency to extend the go‑live without requesting additional expenditure authority. She also presented a revenue and expenditure update showing year‑to‑date revenues modestly above projections and an available fund balance of about $1.9 million as of January. Hansen cautioned the commission that, with current projections, the available balance could reach zero by March 2027 and that any licensing fee changes could only take effect at the start of the license year (July 1).

The commission said it will continue outreach and release guidance to licensees and noted staff will work with licensees to cover any self‑exclusion list needs during the My Account downtime. The agency plans to post slide decks and training materials on its website.