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County officials raise concerns about Allo IT responsiveness; manager to address issues on site
Summary
Dispatch and assessor officials reported slow trouble-ticket response times and communication gaps with Allo; the county requested the Allo account manager improve coordination with elected officials and notified departments before on-site work.
Dispatch and assessor staff told the Chase County commissioners on Feb. 24 that Allo Business, the county's managed‑IT provider, has been slow to respond to trouble tickets and has had limited remote access to devices.
Dispatcher Chuck Bartholomew said the county still has the old firewall and suggested obtaining a secondary Great Plains connection to reinstall the old firewall and separate sheriff communications from Allo-managed services. Assessor Tori Mueller and Chuck said that when Allo has worked on site, departments have not always been notified in advance.
Chairman Kurt Bernhardt said the county is paying for a service and will give Allo an opportunity to remedy the concerns. The county's Allo account manager was on site that day; the commissioners asked that Allo improve communications with elected officials and send an email notice to all affected offices when on-site work is planned.
