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Council asks whether renewing RecTrack vendor will fix parks registration problems
Summary
Councilmember Ellis pressed city staff on functionality and timing for a new RecTrack recreation-management contract (A23); procurement staff said the contract is negotiated and delayed by coordination with a citywide merchant‑card solicitation, while Parks and Recreation described recent performance improvements (waiting room, back‑end fixes) and planned monitoring metrics.
Councilmember Ellis asked staff on Feb. 24 whether a proposed contract renewal with the RecTrack vendor would resolve recurring registration problems residents have reported for Parks & Recreation programs.
James Scarborough, chief procurement officer, said the procurement timeline was driven by a concurrent citywide merchant‑card…
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