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Cambridge staff to publish tracker and explore centralized constituent-service routing after council push
Summary
Following council concerns about unanswered policy orders and duplicated constituent requests, city staff committed to publish a public "in-process" tracker in early February and to study centralized routing or 311-like options to reduce duplication and improve responsiveness.
City officials told the Cambridge City Council on Jan. 27 that they had cleared much of a backlog of awaiting policy-order reports and plan to make ongoing work more visible to councilors and the public.
"When I started, there were 90 awaiting reports sitting that hadn't been responded to," the city manager said, describing a prior backlog. He reported the administration had significantly reduced the number of outstanding policy orders over the last term and had responded to nearly all items that remained. "We responded to almost every single one of…
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