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Residents press city for action after videos and testimony alleging carriage-horse abuse

St. Augustine City Commission · December 8, 2025
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Summary

Multiple residents presented video evidence and eyewitness accounts alleging repeated horse mistreatment by a carriage franchise; commissioners urged stronger enforcement and changes to the franchise agreement, and staff reported a code/lease review and contractor estimates to bring stables up to standard.

A string of public comments at the City Commission meeting focused on alleged mistreatment of carriage horses operated by the franchise Country Carriages and its owner, identified in testimony as Bill Cushions. Several speakers presented video or photographic claims and said they had documented repeated violations of rest and care rules for horses used in downtown carriage tours.

"That's not just negligent. That's heartless," Patricia Ramos said as she cited documented intervals in which horses received less than required rest and were exposed to cigarette smoke. Catherine Zotta told the commission she saw a carriage horse stumble and later appear distressed while still being returned to service. Chris Jolley said he had seen video footage showing a driver striking a horse.

Heather Wilson referred to a city manager "last chance" letter to the franchise and called current enforcement "empty threats," asking the commission for firmer action. The city manager and general-services staff said they had engaged the University of Florida extension and performed an inspection of the lease stables; staff reported a contractor estimate for repairs and a punch list of drainage, fencing and paddock work needed to bring the leased stable property into compliance.

Commissioners expressed frustration at the ongoing complaints and discussed options that include enforcement of lease conditions, eviction if the lessee cannot meet required repairs, and including an explicit animal-welfare clause in franchise agreements that would terminate the franchise upon evidence of overt abuse. Vice Mayor proposed adding a clause that would immediately terminate franchise rights if clear signs of abuse were documented on video or by staff; several commissioners supported exploring stronger penalties, and one commissioner requested a dedicated workshop to strengthen code-enforcement tools.

Staff said next steps will include obtaining a second contractor estimate, enforcing punch-list items with the leaseholder, and bringing proposed franchise/lease changes and enforcement options back to the commission.

Next step: staff will report on costs to remediate the stables, timelines for code compliance, and draft franchise amendments that would allow the city to terminate a franchise in cases of documented abuse.