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North Port unveils intake tracker and short client survey to better measure social services
Summary
City staff presented a Lean 6 Sigma project that standardized social‑services intake using Smartsheet, added a short post‑service survey and dashboards to produce measurable monthly metrics and close open intake loops. The commission and staff discussed next steps for nonprofit outreach and trend analysis.
City Manager Jerome Fletcher and a Lean 6 Sigma project team told the City Commission on March 2 that the Social Services Division has adopted a standardized intake tracker and short post‑service survey to capture consistent, quantifiable data about resident requests and outcomes. Jennifer Sedonis, a grants coordinator in the city manager’s office, said the project’s goal was to move the division from anecdote‑based decisions to ones backed by measurable before‑and‑after metrics.
The team found that existing intake records…
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