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Lawmakers press state to show costs and trade-offs after NextGen 9-1-1 rollout problems; LAO urges pause and oversight
Summary
Cal OES proposed shifting California's NextGen 9-1-1 deployment from a regional to a statewide provider model after routing and transfer problems; LAO and committee members requested independent analysis, cost estimates and stronger oversight before committing to the new approach.
Officials from the Office of Emergency Services told the Assembly subcommittee that early deployment of California's NextGen 9-1-1 regional architecture revealed significant interoperability and call-routing problems and that a simplified statewide architecture aligned with national standards would reduce custom interfaces and points of failure. Cal OES described misrouted and dropped calls during transfers and degraded audio in some handoffs as the principal technical issues…
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