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Council reviews Go Dublin app: staff touts high satisfaction and outlines next steps

Dublin City Council · December 8, 2025
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

Staff presented an evaluation of the Go Dublin citizen-request platform, reporting 47,000 requests, strong satisfaction in a city survey, and plans to pursue incremental improvements and monitor AI-enabled alternatives.

City staff presented an evaluation of Go Dublin, the city's citizen-request platform, at the Dec. 8 meeting and recommended continued use with targeted improvements and further exploration of AI-driven and platform-level alternatives.

Brandon (Go Dublin lead) and Lindsey (engagement/sentiment lead) summarized background, system integration with CityWorks, usage data and survey results: Go Dublin has handled more than 47,000 requests overall, repeat users account for 84 percent of…

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