Client representative urges county oversight and reforms for Claravida clubhouse program

Gabriela Hidalgo, who said she represents the Camino Nuevo program (called Claravida in the comment), told the Orange County Board of Supervisors that the Claravida clubhouse has "no supervision" and that clients face discrimination, retaliation and suspensions by staff. Hidalgo asked county leaders to meet after the meeting and proposed six remedies: review staff job descriptions, formally confront staff failures, implement unannounced visits, install activity video recording accessible to senior county investigators, write clear attendance and conduct rules, and conduct periodic program outcome evaluations.

Why it matters: Claravida is presented as a county-contracted program serving vulnerable adults; callers said staff training and accountability problems jeopardize client safety and program effectiveness. Hidalgo asked supervisors to intervene with county management so the program can better fulfill its mission.

Board response: Supervisor Sarmiento suggested staff meet with the commenter to provide closure and follow up. County counsel offered to look into whether the matter falls under county jurisdiction and whether procurement or program oversight might sit with another agency. No formal motion or corrective action was taken during the meeting.

This report summarizes the public comment and recorded board responses; it does not independently verify the complainant's allegations.