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Hertford tweaks utility billing: 25‑day window, fewer extensions, cut‑off protections when freezing
Summary
Finance Director Ashley Eure told council the town extended the billing-to-due interval to 25 days, eliminated limited billing extensions, and will avoid cut-offs when temperatures are below 32°F or on weekends to ease customer payment timing; staff said the changes are intended to help customers but cautioned budget billing can create large seasonal balances.
Hertford officials on Feb. 23 described changes to the town’s utility billing practices intended to ease payment burdens on customers.
Finance Director Ashley Eure said the town lengthened the time between bill issuance and due date to 25 days and eliminated the previous three‑times‑per‑year billing extension policy. Eure said payments will be due…
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