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Eversource explains bills and customer‑assistance programs to Bedford Energy Commission
Summary
Eversource staff briefed the Bedford Energy Commission on how to read electric bills, supplier options and multiple assistance programs — including budget billing, winter plans, Neighbor Helping Neighbor and the Newstart debt‑forgiveness program — and encouraged residents to contact community action agencies or call 211 for help.
Eversource representatives addressed the Bedford Energy Commission on Nov. 20 to walk commissioners and town staff through the components of a typical electric bill and the company’s programs for customers facing hardship.
"Your usage is extremely important," said Greg O'Hadama of Eversource's community partnership and engagement team, explaining that a bill is split between supply (the wholesale cost of electricity) and delivery (transmission, distribution and a public‑policy portion that funds programs such as energy‑efficiency incentives). He urged customers to check the 13‑month usage graph on the bill and watch rate‑setting dates (presenters said supply and certain rates are updated Feb. 1 and Aug. 1).
Why it matters: Commissioners said better understanding bill components could help residents identify where to trim costs and whether…
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