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Brooklyn Park staff recommend studying fees for repeat 911 responses at congregate care facilities
Summary
City emergency services told council that roughly 424 congregate-care sites generated about 1,439 calls in 2025 — about 15% of 9,996 citywide calls — and recommended exploring fee schedules and escalation for repeat low-acuity responses while cautioning against policies that would deter 911 use.
City emergency services briefed the Brooklyn Park City Council at a work session on mounting demands from congregate care facilities and asked the council to provide guidance on possible fee schedules and ordinance authority.
The presentation, delivered by the city’s emergency services chief (identified in the meeting as Joe Ferguson), said staff identified roughly 424 congregate-care facilities that police and fire respond to regularly. Ferguson told the council those sites accounted for about 1,439 calls in 2025 out of approximately 9,996 citywide calls, or about 15 percent of the total. Staff said many of the calls are low-acuity — transfers, assistance with lifting or moving residents, or other incidents the facilities could…
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