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Austin Resource Recovery reports ISO certification, highlights KPIs and enforcement push on Universal Recycling Ordinance
Summary
Austin Resource Recovery told the Climate, Water, Environment, Parks Committee it achieved ISO 9001:2015 certification, is tracking KPIs including a 71.7% customer satisfaction metric (FY23) and a FY25 spike in lost‑time injuries, and intends to escalate enforcement of the Universal Recycling Ordinance after staff moved code‑enforcement resources into Development Services.
Austin Resource Recovery (ARR) briefed the Climate, Water, Environment, Parks Committee on March 25 about department performance measures, strategic goals and program milestones. Deputy Director Gina McKinley said ARR recently completed ISO 9001:2015 certification and has been refining process measures to improve service delivery.
"We were able to get that complete at the beginning of the year," McKinley said of the ISO certification, and she described the certification as a tool that produced supplemental performance measures and better process mapping.
McKinley walked the committee through ARR's primary published KPIs: average customer…
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