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SFUSD officials say new payroll system is largely stable but legacy data and training gaps have caused pay errors
Summary
Superintendent Matthew Hsu and operations staff told the board Frontline has produced more stable pay runs but acknowledged outstanding tickets, legacy SAP data reconciliations and the need for more training; staff committed to a 48-hour fix target for Frontline issues and said SAP will not be used for another major payroll after Aug. 29.
Superintendent Matthew Hsu and district operations leaders told the San Francisco Board of Education that the district's recent payroll transition to Frontline (with Red Rover for timekeeping) has already reduced many systemic problems but left a small share of employees with incorrect or delayed pay.
"This is now a month and several days into this transition, and things are holding," Hsu said, noting the district has reached about a 97% accuracy rate for payrolls since the changeover. "We should be at 100% and we will." Hsu and deputy superintendent of business services Chris Mount Benitez credited staff and consultants for responding to outstanding audit requests…
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