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Consultants urge adding network engineer, business analyst and project manager after IT audit
Summary
Matrix Consulting presented findings from an IT operational efficiency audit for North Richland Hills, recommending governance changes, updated policies, and four new positions—including a network engineer as a near-term priority—to reduce single points of failure and improve project delivery.
Matrix Consulting Group presented the results of an IT operational efficiency audit to the North Richland Hills City Council on March 23, urging changes to staffing, governance and performance measurement to reduce operational risk and support the city’s growing technology needs.
"I'm Alan Pennington, president of Matrix Consulting Group and was a project manager on this engagement," Pennington told the council as he summarized the firm’s five-phase review and an employee survey that drew several hundred responses. He said the city’s IT team is "currently staffed at 12.5 positions" supporting roughly 800 employees and regional public-safety systems such as 9-1-1 and detention services.
The audit found several strengths—broad staff knowledge, responsiveness and generally acceptable service levels—but also identified gaps. Pennington said policies and procedures are "not fully updated," routine help-desk work is underreported, and a number of…
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