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State approves USDA‑funded IT upgrades to Summer EBT to reduce delays and improve customer experience
Summary
The board approved an amendment to use a USDA grant to add document scanning, AI-enabled phone/chat support and data standardization to the Summer EBT system; officials said last year more than 1,000,000 children received benefits totaling nearly $125 million.
The State Controlling Board approved amendments to bolster the Summer Electronic Benefit Transfer (Summer EBT) IT system after the state received a U.S. Department of Agriculture grant for infrastructure improvements.
Aaron Rausch, deputy chief of staff at the Department of Education and Workforce, said the amendment will fund three key enhancements: embedded…
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