Staff reports budget status, declining ridership and mixed KPI performance
Staff told the board that through October the agency is at about 83% of budget, fair revenues sit at about 56%, and fixed-route ridership showed month-to-month declines with year-to-date totals below last year; quarterly KPIs show on-time performance under 90% and a spike in demand-response complaints in September.
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Staff presented October financials and ridership trends and reviewed third-quarter KPIs, noting several operational pressures.
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