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Staff reports budget status, declining ridership and mixed KPI performance
Summary
Staff told the board that through October the agency is at about 83% of budget, fair revenues sit at about 56%, and fixed-route ridership showed month-to-month declines with year-to-date totals below last year; quarterly KPIs show on-time performance under 90% and a spike in demand-response complaints in September.
Staff presented October financials and ridership trends and reviewed third-quarter KPIs, noting several operational pressures.
On the financials, Staff member said, “at the October, we're at 83% of our budget.” Staff added that fair revenues are about 56% of budget and operating expenses are at about 69%; salary and fringe sit at roughly 67% because of open driver positions. Staff noted contractor fees are at about 62% of budget.
On ridership, Staff member summarized…
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