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Staff reports budget status, declining ridership and mixed KPI performance
Summary
Staff told the board that through October the agency is at about 83% of budget, fair revenues sit at about 56%, and fixed-route ridership showed month-to-month declines with year-to-date totals below last year; quarterly KPIs show on-time performance under 90% and a spike in demand-response complaints in September.
Staff presented October financials and ridership trends and reviewed third-quarter KPIs, noting several operational pressures.
On the financials, Staff member said, “at the October, we're at 83% of our budget.” Staff added that fair revenues are about 56% of budget and operating expenses are at about 69%; salary and fringe sit at roughly 67% because of open driver positions. Staff noted contractor fees are at about 62% of budget.
On ridership, Staff member summarized August–October trends: “Starting with the fixed route service, August showed ridership was down 5% compared to prior year. September showed a little bit of a positive uptick, increasing to 3% from the prior year… And then in October, we also saw a 3% decrease in passengers.” Staff said year-to-date passenger totals remain below last year and attributed that to service modifications that began in July 2024. Staff also flagged a new 'eFair' category for Wisco Fairs that will shift some pass and ticket counts.
On KPIs, Presenter reported that fixed-route on-time performance for July–September was below 90%, largely because of detours tied to local construction projects. Presenter said miles between major service failures were above target and that safety events were zero for the quarter. Complaint counts on fixed route were seven in July, five in August and five in September, with many complaints related to drivers and new-driver training; demand-response complaints were higher (eight in July, eight in August, 20 in September), which staff said warranted contractor follow-up.
Why it matters: declining year-to-date ridership and on-time performance below target can affect service planning, contractor oversight and budgeting, particularly while driver vacancies persist.
What’s next: staff will continue monitoring ridership and KPIs and follow up with contractors on complaint responses; the board set the next meeting for Jan. 27 and adjourned.
