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Facilities director reports about 6,700 more work orders in 2025; staff say they are managing demand
Summary
Interim director told the finance committee the facilities division logged roughly 6,700 more work orders in 2025 than in 2024, attributing the increase to aging buildings and many renovation projects; staff said current staffing approaches have allowed them to keep up.
During an informational item, the interim director presented the facilities construction management review, highlighting an increase in the number of work orders in 2025 and how staff adjusted workflows to meet demand.
"I think it's 6,700 more work orders in the year," the director said, explaining that the rise stems from a combination of aging facilities, recent renovations and new construction that require follow‑up work and warranty closeouts.
The director described steps the department has taken, such as teaming labor resources to tackle larger work orders collaboratively and prioritizing warranty follow‑ups, and told the committee staff remain able to manage the current workload.
Committee members asked about root causes and whether the increase reflects more reporting of issues or more actual work. The interim director responded that the causes are multiple — older infrastructure, completed renovation projects that generate many follow‑up items, and added park amenities — and said the department will continue monitoring workload and staffing needs.
The item was informational; no vote was required.
