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Nolensville commissioners narrow focus to a few KPIs for Town Manager, prioritize capital-project tracking
Summary
At a Sept. 29 special meeting, the Town of Nolensville Board of Commissioners discussed establishing a short list of measurable KPIs for Town Manager Victor, emphasizing capital improvement execution, fiscal measures and clearer assignment of resolutions and ordinances to departments; the board agreed to refine wording and revisit the items at an October work session.
The Town of Nolensville Board of Commissioners on Sept. 29 agreed to narrow and refine a proposed set of key performance indicators (KPIs) for Town Manager Victor, focusing the initial set on fiscal responsibility and capital project tracking and asking staff to return with finalized wording at the board’s October work session.
The move followed a presentation from Victor, who told commissioners he searched municipal sources and national associations for examples and found few consistent models. “I spent quite a bit of time trying to just, you know, doing this the typical Google search on KPIs… I cannot find anything else written out there on it,” Victor said, and noted he had used ChatGPT to help draft potential measures. He cautioned that KPIs must be “readily measurable” and not create an extra workload that drives staff to “manage the KPIs…
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