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City approves outsourcing utility invoicing to Quadient, staff cites $90,000 projected savings
Summary
Dade City authorized a 60‑month agreement to outsource utility billing mail operations to Quadient, with staff citing both projected savings of roughly $90,000 over five years and improved customer service through better mail‑tracking and analytics; approval was conditioned on attorney review of usage terms.
The Dade City Commission approved a 60‑month agreement to outsource the city’s utility invoicing and delivery operations to an existing vendor, Quadient, after staff said the move will reduce staff time spent on mailing and returns and can yield projected savings over five years.
Keith Altman explained the transaction and the vendor’s role: the company would…
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