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City approves outsourcing utility invoicing to Quadient, staff cites $90,000 projected savings
Summary
Dade City authorized a 60‑month agreement to outsource utility billing mail operations to Quadient, with staff citing both projected savings of roughly $90,000 over five years and improved customer service through better mail‑tracking and analytics; approval was conditioned on attorney review of usage terms.
The Dade City Commission approved a 60‑month agreement to outsource the city’s utility invoicing and delivery operations to an existing vendor, Quadient, after staff said the move will reduce staff time spent on mailing and returns and can yield projected savings over five years.
Keith Altman explained the transaction and the vendor’s role: the company would handle folding, stuffing and mail delivery, track deliveries and provide analytics to reduce returned mail and improve collections. Altman said the vendor’s analysis projects about $90,000 in savings over the 60‑month term and that shifting routine mailing tasks would free city staff to focus on customer service improvements.
Commissioners asked whether the change would help get bills out on time and whether customers’ online payment options would change; Altman said electronic payments and bill‑pay remain based on the city’s Tyler Technologies platform and that outsourcing addresses physical mailing, return‑mail handling and analytics. Commissioners asked for attorney review protections and contract language that would preserve options if the arrangement fell short of expectations. A motion to approve the agreement included attorney review of the usage agreement, and the roll‑call passed 5–0.
The agreement was approved with direction to have the city attorney confirm contractual safeguards and the right to exit or modify terms if vendor performance did not meet expectations.
