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For‑profit telehealth vendor pitches $9‑a‑month text‑to‑doctor service to New Haven committee; members vote to read and file
Summary
A for‑profit telehealth company presented a text‑based 'concierge' service to a New Haven health committee, claiming a $9 per‑household model, a 44.7% drop in 911 transports in one pilot and coverage of about 500,000 lives; the committee voted to "read and file" the presentation for follow‑up.
A for‑profit telehealth company pitched a text‑to‑doctor service to a New Haven committee and health department officials at a public meeting, saying the program can provide low‑cost, on‑demand clinical triage to households for roughly $9 per month and that pilots reduced emergency transports.
Brian Davis, who identified himself during the public comment period, described how an ER physician began answering patient texts and how that evolved into a municipal offering. “We reduced 911 transport, hospital transport by 44.7%,” Davis said, asserting the model had lowered urgent transports in a prior rollout. He told committee members the service can cover up to 10 people per household and that the company covers roughly 500,000 lives across multiple cities.
The presentation emphasized a household billing model and an…
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