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Klamath County approves website‑accessibility and IT system contracts totaling about $56,000 in initial and ongoing costs
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Summary
The board authorized purchases of website accessibility tools (Dock Access and AudioEye), an IT ticketing system (SysAid) and an IT help‑desk contract; initial and annual costs were presented and contracts authorized for signature.
Klamath County authorized several IT purchases and related contracts at its March 17 meeting to improve website accessibility and modernize IT ticketing.
IT manager Matt Severns asked the board to accept cooperative‑purchase quotes through Oregon Buys for Doc Access (dock access) at $9,860.35 per year and AudioEye for an initial implementation and management cost of $6,608.63. The board moved and approved authorizing the department head to accept those quotes and to amend the existing agreements.
Separately, the board authorized SysAid, an IT ticketing system, under a three‑year quote the meeting recorded as $29,504.65 (total for three years) using the IT technology maintenance budget. The board also approved a separate annual contract with CySED for IT help‑desk software at $9,834.87 per year.
Commissioner Minty moved the motions; Commissioner Roberts seconded and both voted aye. The county said all IT expenditures would come from the IT technology maintenance budget and that contract documents would be returned for signature by the department head.
The board did not discuss alternatives in depth during the meeting; staff characterized the purchases as amendments or continuing procurement under existing contract numbers and cooperative purchasing arrangements.
