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Santa Barbara Police report 12 complaints in 2025, cites expanded training and rapid response times
Summary
The Fire & Police Commission heard the Santa Barbara Police Department's 2025 report: 12 complaints (3 sustained, 4 still open), 69,121 calls for service, improved response times and expanded training including 8,190 POST hours and 3,000 internal hours.
The Santa Barbara Fire & Police Commission on March 26 reviewed the Santa Barbara Police Department's 2025 annual report on complaints and investigations, which the department said included 12 total complaints, three sustained findings and four active investigations.
Commander Charlie Kasapis, who led the presentation, said the department handled 69,121 calls for service in 2025 and reported average response times that beat internal targets (Priority 1 average 5 minutes, 43 seconds versus a 7-minute goal). "When you compare that to the 12 complaints we had, you can see that we had a 99.98% complaint-free contact rate," Kasapis said.
Kasapis described complaint intake and adjudication steps: complaints can be filed by phone, email, in person, online or…
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