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Economic development manager outlines plan to 'get to yes' and capture Pullman's retail leakage
Summary
Economic Development Manager Sean Miller presented a three‑part economic vitality plan including business‑friendly process reforms, a Claritas retail‑leakage report showing roughly $400 million leaving Pullman annually, and a retail capture strategy focused on prepared sites and targeted recruitment; staff and developers also flagged statewide costs that constrain housing and construction.
Sean Miller, Pullman's economic development manager, told the council on March 24 that the city's economic work will emphasize removing unknowns for entrepreneurs and "how do we find our way to yes, and how do we communicate that to our business partners?" Miller outlined five pillars for a "business‑friendly" approach: clear process, responsive customer service, predictability, problem‑solving within the rules, and efficient processes with continuous improvement.
Miller presented a Claritas opportunity‑gap report for 2025 that he said shows local residents spent about $752,000,000 in the study area but that only roughly $346,700,000 of that was captured inside Pullman. "We have more than $400,000,000 that leave Pullman every year," Miller said, pointing to…
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