Committee explores centralizing resident complaints through SmartGov portal; staff to test cross‑system integration
Committee members and staff discussed consolidating resident complaints into a single tracking system (SmartGov), how phone and non‑digital reports are handled, and possible integration with the public‑works Cartograph system; staff will return with a proposed process and timeline.
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Council and staff discussed options for centralizing how resident concerns and requests are received, tracked and routed.
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