Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Committee explores centralizing resident complaints through SmartGov portal; staff to test cross‑system integration
Summary
Committee members and staff discussed consolidating resident complaints into a single tracking system (SmartGov), how phone and non‑digital reports are handled, and possible integration with the public‑works Cartograph system; staff will return with a proposed process and timeline.
Council and staff discussed options for centralizing how resident concerns and requests are received, tracked and routed.
Several members said complaints arrive through multiple channels — web forms, emails, phone calls and in‑person reports at meetings — and asked whether SmartGov could be the single intake portal. Data manager Nick (speaker 7)…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
