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Lindenhurst moves to improve employee recognition and communication with "Four P's" framework
Summary
Administrator Clay Johnson presented an employee-survey-based proposal to strengthen morale and alignment through a 'Four P's' program (Process, People, Progress, Purpose), recommending resurrecting a Safety Committee, boosting recognition and coaching, restarting an internal newsletter and continuing annual surveys; the board signaled support.
Village Administrator Clay Johnson presented results of an August 2025 employee survey and a proposed action framework the leadership team calls the "Four P's": Process, People, Progress and Purpose. The survey split responses between staff with and without supervisory responsibilities; leadership used the results to identify areas of misalignment and suggested targeted actions to improve morale and organizational clarity.
Johnson outlined proposed steps tied to each pillar: resurrect the Safety Committee and explore process-improvement committees (Process); improve the employee recognition structure, increase everyday recognition opportunities, strengthen coaching programs, and align evaluations with organizational goals (People); increase communication and education on how daily work advances the strategic plan, solicit more feedback on departmental decisions and revive an internal employee newsletter (Progress); and promote public-service motivation and seek employee feedback on operational choices (Purpose). The board described the concepts as strong and expressed interest in implementation.
The meeting record does not list specific budget allocations or firm timelines for each initiative; next steps and assignments were not specified during the Dec. 8 discussion.
