Zion staff reports water meter server failure; billing for Section 1 delayed until Dec. 15

City staff told the Zion City Council that a server migration caused a failure to store water meter readings for multiple meter regions, producing a billing disruption for customers in the affected area.

Director Ransom said meter readings recorded by distribution equipment were being transmitted but, after the system was moved to a new server on or about Nov. 19, 2025, readings between Oct. 22 and Nov. 19 were not stored. “The result of this is all meter regions between October 22 and November 19 of 2025 were lost,” Ransom said.

Because the typical billing cycle is about 90 days, Ransom said the affected billing period will be extended to roughly 120 days for the impacted Section 1 area. He gave the revised schedule for Section 1: a new mailing date of Dec. 15, 2025, a new due date of Jan. 1, 2026 and a new shut-off date of Jan. 21, 2026. Ransom stressed the revised timeline applies only to Section 1 accounts and provided guidance for residents to check their account number prefix; he said accounts whose numbers begin with "01" are in Section 1.

Ransom listed the streets and subdivisions in Section 1 that are affected and said staff are resuming readings and running the business calculation process to reconcile the missing data. The city plans to publish the revised schedule and due dates on social media and the official website.

Councilors and staff said they will work to notify affected customers and to provide more information after reconciling the lost data. The meeting record does not show any formal vote on this item; it was reported as departmental commentary.