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El Cajon wins Tyler Excellence Award for MyElCajon app; city highlights pothole challenge
Summary
El Cajon's IT director told the council the city was one of four Tyler award winners for its MyElCajon app; officials credited the app and cross-departmental response for a 500% jump in service requests and completing a year's pothole repairs in five days.
Sarah Diaz, the city's director of information technology, told the El Cajon City Council on June 11 that El Cajon was one of four clients recognized with a Tyler Excellence Award for innovative use of Tyler Technologies solutions. Diaz said the award specifically recognized the city's MyElCajon app and the "pothole challenge" the app powered.
"We recorded a 500% increase in service requests since the MyElCajon implementation," Diaz said, and she told the council that…
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