Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Commission hears AI pitch to automate non‑emergency police calls; vendor says it could offload half of call volume
Summary
Police staff and vendor Aurelian AI demonstrated a conversational AI for non‑emergency lines, citing a study of 700 calls that found over 70% could be automated and that the system could cut communication center call volume by about 50%; commissioners asked questions about staffing and technical details.
Police officials told the commission the Winter Garden Police Department’s communications center handles roughly 90,000 telephone calls annually, about one‑third through 911, and faces staffing and overtime pressures.
Staff introduced David Jones of Aurelian AI, who demonstrated the company’s conversational solution for automating non‑emergency administrative lines. Jones said Aurelian’s study of about 700 admin‑line call recordings indicated more than 70% could be automated…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat