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County approves $41,000 AI platform to modernize 9-1-1 quality assurance
Summary
Macomb County approved a $41,000 purchase of GovWorks' Comms Coach to automate call transcription, trend identification and training feedback for 9-1-1 operations, with county staff saying the product integrates with the existing call-recording system and was budgeted for FY2026.
The Macomb County Board voted unanimously to purchase Comms Coach, an AI-driven quality-assurance and training platform from GovWorks, for $41,000 for a one-year subscription.
A county representative told the board Comms Coach integrates with the county’s call-recording system and automates transcription, trend detection and structured feedback for…
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