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Riders and operators tell MTA meeting they face cancellations, late-night gaps and safety concerns
Summary
Public commenters described repeated ride-hailing cancellations affecting Access riders, limited late-night service and an alleged recent assault on a driver that prompted roughly 20 operators to threaten a walkout over safety worries.
During the Nashville MTA board’s public-comment period, several riders and an operations employee raised service and safety concerns.
Matthew Studer, who identified himself as a regular WeGo Access rider, said ride-hailing drivers have repeatedly accepted then canceled trips, sometimes showing up early and leaving within a minute, or entering incorrect…
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