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Henderson honored with 2024 Malcolm Baldrige National Quality Award
Summary
Mayor Romero and city leaders marked Henderson's recognition as a 2024 Malcolm Baldrige National Quality Award recipient, praising staff and citing service metrics; no public comments were offered at the special meeting and the council adjourned to a reception.
Mayor Romero presided over a special City Council meeting to celebrate the City of Henderson being named a 2024 Malcolm Baldrige National Quality Award recipient, telling attendees the honor makes Henderson "only the fifth city in the history" of the program and "the largest city to ever attain this recognition." The mayor thanked city staff and elected leaders and framed the award as validation of the city's long-running effort to embed continuous-improvement practices.
The award presentation included a short video and remarks by city leadership and by Josh Rosette, president and CEO of the Baldrige Foundation. Stephanie Garcia Boss, the city's manager and CEO, said the recognition reflected a collective approach across departments and pointed to resident satisfaction as evidence of the city's performance: "We know we're doing things right from our residents' high satisfaction rates with our services, 91% of our residents to be precise," she said.
Rosette told the council the Malcolm Baldrige National Quality Award, given by the federal program administered through the Baldrige organization, recognizes excellence across leadership, customers, measurement and analysis, workforce, operations and results. "The city of Henderson is redefining what it means to be a local government," he said, and commended the city for its customer service, engaged workforce and financial stewardship.
Council members on the dais took turns thanking staff and past leaders who contributed to the multi-year effort. Former Mayor Deborah March was recognized in the meeting as having played a role in the work that led to the award.
Procedural business at the start of the meeting was brief: the council accepted the meeting agenda by motion (noted in the record as moved by councilwoman Cox) with all present members voting in favor; Councilmember Seebach was excused. The mayor opened two public comment periods as announced at the meeting's start; Mr. Valdez reported there were no speakers in either the initial or final public comment queues.
The special meeting was adjourned and a reception was announced in the hallway following the council gathering. The Redevelopment Agency meeting was scheduled to begin at 3:30 p.m.
