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Board staff flags data issues as enforcement and CE audit numbers rise
Summary
Assistant Executive Officer Tiffany Moore reported enforcement caseloads, citations and probation statistics and acknowledged errors in the draft report; licensing manager Tracy Napper reported licensing and exam statistics and continuing‑education audit results (493 audited, 207 failed). Staff said they will improve Breeze coding and reporting.
Board staff presented enforcement, licensing and continuing‑education statistics March 28 and flagged data‑quality issues in the draft enforcement report.
Assistant Executive Officer Tiffany Moore, in her first presentation to the board, reported complaint and enforcement counts (including an investigative caseload and probationers) but told members the draft contained incorrect numbers and labeling errors that staff must correct. "This number is incorrect, so this is gonna need to be updated," Moore said about an item in her enforcement tables; she said some counts and year labels require correction and that she had been called to jury duty while compiling the report, which delayed final edits.
Moore described enforcement aging buckets and said staff will revise how cases are coded in Breeze so future reports distinguish consumer complaints from other enforcement matters and AG‑handled cases. She also said some prolonged cases are with the Attorney General’s office, which explains part of the aging.
Licensing manager Tracy Napper presented licensing and exam statistics: for the most recent reporting period the RDH law and ethics exam had about a 74 percent pass rate (694 took, 512 passed, 182 failed), and the RDHAP exam pass rate was about 93 percent (61 took, 54 passed). Napper also reported licensing population breakdowns by status and county and noted approximately 728 delinquent licenses in the multi‑year view (with 136 candidates scheduled to cancel April 1 absent renewal). For continuing‑education audits Napper said 493 licensees had been audited through Feb. 28; 278 passed and 207 failed.
Board members requested additional breakdowns and trend charts (year‑over‑year failure rates, county‑level practice locations, consumer vs. AG cases) and asked staff to work with Breeze and licensing systems to produce clearer public‑facing reports. Staff committed to producing corrected enforcement figures and to adding enforcement coding so staff can pull targeted reports by complaint type.
