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Council approves three‑year Granicus contract to modernize city website and meet ADA requirements
Summary
The council voted March 23 to approve a three‑year contract with Granicus for a consolidated Service Cloud Advanced platform that staff said will modernize Bloomington’s digital services, consolidate fragmented tools, and meet impending ADA Title II accessibility requirements ahead of an April 2026 deadline.
The Bloomington City Council approved a three‑year contract with Granicus LLC on March 23 to replace the city’s fragmented digital infrastructure with a unified Service Cloud Advanced platform intended to modernize the main website, subsites and the MyBloomington app, and to help the city meet federal ADA Title II accessibility requirements.
City IT staff and Granicus representatives told the council the current digital environment is aging and fragmented, and that recent…
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