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NIU trustees hear HASC presentation on expansion, data-driven outreach and supplemental instruction gains
Summary
Provost, HASC leaders and a supplemental instruction leader presented evidence that expanded coordination and targeted campaigns increased appointments and improved gateway-course outcomes; trustees asked about capacity and student uptake.
Northern Illinois University trustees heard a presentation on the Husky Academic Success Center (HASC) and the Disability Resource Center that outlined a "high-tech, high-touch" model tying Navigate 360 and a Mission AI chatbot to personalized outreach and expanded in-person supports.
Executive vice president and provost Lori Elishe Piper, vice provost Alicia Shattaman and executive director Jennifer Salmon described consolidation of HASC services into the Learning Commons and closer coordination with financial aid and academic advising. The presenters said total appointments…
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