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Allied Universal details West Hollywood security ambassador program, training and contact updates

City of West Hollywood Community Safety Presentation · March 23, 2026
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Summary

Allied Universal managers described the security ambassador program’s training (LGBTQ+ sensitivity, Narcan, unhoused outreach), tracking technology (Helios), a new contact number (323-848-6500) and said roughly 85 ambassador positions are covered under the current contract.

Allied Universal managers on Saturday outlined the company’s security ambassador program for the City of West Hollywood, describing training, accountability systems and how the ambassadors link residents and visitors to services.

Matthew Prokopovich, regional director of operations, said the program combines standard state training with community-specific modules that include LGBTQ+ sensitivity training, opioid-overdose response and guidance for interacting with people experiencing…

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