Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Campbell council favors narrative 'service objectives' but asks for clearer targets
Summary
City staff proposed reframing Campbell's performance measures into narrative "service objectives" tied to the city mission; councilmembers generally supported the format but pressed for specific, quantifiable targets and clearer definitions for several department metrics before adoption.
Campbell City staff presented a proposal to reframe the city's performance measures as narrative "service objectives and results," and councilmembers signaled support for the approach while asking staff to preserve or add clearer, quantifiable targets where those numbers inform budget or operational decisions.
Natasha Bissell, who led the multi-year review of existing measures, told the council the goal was to remove measures that were outdated or required manual tabulation and to add plain-language context so residents understand what the city is measuring and why. "Ensure city council business is conducted transparently by providing clear, timely public hearing notices that support meaningful community awareness and participation," she said as an example of the revised language and said staff would report the 2025 on-time percentage to give residents…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
