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Portola Valley approves OpenGov contract to modernize permitting and public portal
Summary
Council approved a phased OpenGov implementation that will add permitting, licensing, payments and a resident service portal; staff described a 4–6 month rollout, integration with Laserfiche for document management, and payment fees; council members pressed for clarity on contract term language, fees and staff capacity.
The Portola Valley Town Council voted to approve a contract to implement OpenGov permitting and public‑facing modules, a move staff said will modernize online permit applications, payments and code‑enforcement reporting.
Sarah Horace, the town's planning and building director, told the council the implementation will be phased and will include back‑end workflow setup, staff training and GIS updates needed to support routing and reviewer triggers. "Our goal is…
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