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Port Orchard to expand SmartGov features for online permit submissions and payments
Summary
City staff said they will continue with SmartGov and enable features for direct plan uploads and integrated online payments to reduce manual reconciliation and speed permit processing; implementation could run through the end of the year and may require temporary technical help.
Nick Bond, community development director, told the Land Use Committee the department plans to expand SmartGov features to allow applicants to submit plans directly and pay fees online, replacing a multi-step process that currently requires staff to duplicate invoices between a permit system and the finance system.
Bond described a lean process review and outreach to staff…
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